/* Soporte con IA (spec docs/specs/soporte-ia-2026-10-14.md, mockup opción A).
   Panel lateral derecho, no modal: la página se corre a la izquierda para no tapar el informe.
   Solo tokens de app.css: sigue al tema claro u oscuro. */

body.soporte-abierto { padding-right: 380px; transition: padding-right 0.2s; }

.sop-panel {
  position: fixed; top: 0; right: 0; bottom: 0; width: 380px; max-width: 100vw; z-index: 1200;
  display: flex; flex-direction: column; background: var(--surface); color: var(--text);
  border-left: 1px solid var(--border); box-shadow: -8px 0 24px rgba(0, 0, 0, 0.25);
}
.sop-panel[hidden] { display: none; }
.sop-cab { display: flex; align-items: center; gap: 8px; padding: 12px 14px; border-bottom: 1px solid var(--border); font-weight: 700; font-size: 15px; }
.sop-cab .sop-x { margin-left: auto; width: 32px; height: 32px; padding: 0; background: none; color: var(--text-dim); font-size: 16px; }
.sop-cab .sop-x:hover { color: var(--text); background: var(--border); }

.sop-chips { display: flex; flex-wrap: wrap; gap: 6px; padding: 8px 14px; border-bottom: 1px solid var(--border); font-size: 12.5px; }
.sop-chips:empty { display: none; }
.sop-chip { padding: 1px 9px; border-radius: 99px; border: 1px solid var(--border); }
.sop-chip::before { content: "\25CF  "; color: var(--format); }
.sop-chip.mal::before { color: var(--warning); }

.sop-chat { flex: 1; overflow-y: auto; padding: 12px 14px; display: flex; flex-direction: column; gap: 9px; font-size: 14px; line-height: 1.45; }
.sop-m { max-width: 92%; padding: 8px 11px; border-radius: 12px; overflow-wrap: anywhere; }
.sop-yo { align-self: flex-end; background: color-mix(in srgb, var(--accent) 22%, var(--surface)); border-bottom-right-radius: 3px; white-space: pre-wrap; }
.sop-ia { align-self: flex-start; background: var(--bg); border: 1px solid var(--border); border-bottom-left-radius: 3px; }
.sop-ia p { margin: 0 0 4px; }
.sop-ia ol { margin: 4px 0 2px; padding-left: 20px; }
.sop-ia li { margin-bottom: 2px; }
.sop-nota { align-self: center; color: var(--text-dim); font-size: 12.5px; text-align: center; }
.sop-pensando { color: var(--text-dim); font-style: italic; }

.sop-acc { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.sop-acc button { font-size: 12.5px; padding: 3px 11px; border-radius: 99px; background: none; border: 1px solid var(--accent); color: var(--accent-text); cursor: pointer; }
.sop-acc button:hover { background: color-mix(in srgb, var(--accent) 18%, transparent); }
.sop-acc button.sop-prim { background: var(--accent); color: #0f1117; }
html[data-theme="light"] .sop-acc button.sop-prim { color: #fff; }

.sop-vista { margin-top: 8px; padding: 8px 10px; background: var(--surface); border: 1px dashed var(--border); border-radius: 8px; font-size: 12.5px; white-space: pre-wrap; overflow-wrap: anywhere; }

.sop-error { margin: 0 14px 6px; padding: 6px 10px; font-size: 13px; color: var(--error); border: 1px solid var(--error); border-radius: 8px; }
.sop-error[hidden] { display: none; }

.sop-entrada { display: flex; gap: 6px; padding: 8px 14px; border-top: 1px solid var(--border); align-items: flex-end; }
.sop-entrada textarea { flex: 1; height: 38px; min-height: 0; max-height: 120px; resize: none; font: inherit; font-size: 14px; padding: 7px 9px; background: var(--bg); color: var(--text); border: 1px solid var(--border); border-radius: 8px; }
.sop-entrada textarea:focus-visible { outline: 2px solid var(--accent); outline-offset: 1px; }
.sop-entrada button { height: 38px; }
.sop-aviso { padding: 0 14px 10px; font-size: 11.5px; color: var(--text-dim); }
.sop-resta { padding: 0 14px 4px; font-size: 11.5px; color: var(--text-dim); text-align: right; }

/* Admin › Soporte */
.sop-adm-fila td { vertical-align: top; }
.sop-adm-fila input { width: 100%; font: inherit; font-size: 13px; padding: 4px 6px; background: var(--bg); color: var(--text); border: 1px solid var(--border); border-radius: 6px; }
.sop-adm-estado { font-size: 12px; font-weight: 600; }
.sop-adm-estado.aprobada { color: var(--format); }
.sop-adm-estado.descartada { color: var(--text-dim); }

/* Teléfono: el panel cubre la pantalla (no hay ancho para dos columnas). */
@media (max-width: 760px) {
  body.soporte-abierto { padding-right: 0; }
  .sop-panel { width: 100vw; border-left: none; }
}
@media (prefers-reduced-motion: reduce) {
  body.soporte-abierto { transition: none; }
}